Global market intelligence
Unify overseas channels, customer feedback and competitor signals into traceable market opportunities and recommended actions.
AI BRAIN SYSTEM / ONLINE
Give your enterprise
an AI brain that gets work done
It does more than answer. It understands goals, remembers the business, calls specialist skills, operates real software, and verifies every outcome—a managed, auditable enterprise intelligence system built to keep running.
One brain connectsContinuous sense and action
LIVE SYSTEM / REAL TIME SYSTEM ONLINE
SUBSTANTIAAI BRAINEXECUTIVE CORE
01
ObserveScreen · OCR · API
02
DecideGoals · Plan · Route
03
ActDesktop · Browser · API
04
SuperviseVerify · Guard · Recover
OBSERVEACTVERIFY
01
One
executive brain to understand goals and prioritize work across skills
02
Many
Skill Packs installed on demand as the employee keeps learning
03
End-to-end
evidence for every observation, action, result and human handoff
Target architecture v1.1 · Observe, decide, act and verify in a continuous loop
More than a chatbot
Enterprises do not need more AI tools. They need an action brain that turns intent into outcomes.
PRODUCT DEFINITION / 01
A general AI employee combines a persistent identity, executive brain, partitioned memory, enterprise policy, Skill Packs, applications and execution resources. People see one employee with many abilities; underneath is a versioned, isolated system that loads only what each task needs.
AI EMPLOYEE=BRAIN + MEMORY + SKILLS + TOOLS
Product system
One persistent AI employee. One enterprise brain that keeps evolving.
The employee is not tied to one app or one machine. Its executive brain understands goals, Skill Packs provide expertise, and governed tools complete the work.
01 / IDENTITYPersistent identity · Enterprise rules
General AI employee
A digital employee the enterprise owns and manages, with a role, schedule, goals, permissions and long-term memory. It is not a Windows machine or a platform account.
01EXECUTIVE BRAIN
Unified executive brain
Understands enterprise goals, prioritizes work across skills, selects tools and accounts, evaluates risk, and verifies every outcome.
02SKILL PACKS
Specialist skills, installed on demand
Candidate conversations, resume collection, support Q&A and after-sales workflows are independently versioned and loaded per task.
03TOOLS & RUNTIME
Real work across real tools
The brain routes tasks to visual desktop automation, a governed browser or an official API. BOSS, Liepin, WeChat and ERP are tools—not employees.
! One employee is not one giant prompt.
Each task loads only the skills, knowledge, account and permissions it needs. Recruiting memory never leaks into support, tenants never cross, and desktop writes stay strictly serialized.
Four systems in one brain
Not one model. A complete closed-loop system.
The brain decides, runtimes act, memory preserves context, and guardians determine when to continue, stop, recover or hand control back to a person.
01 / BRAIN
Backend executive brain
Understands goals, selects a Skill, tool and account, prioritizes tasks and produces the next executable plan.
02 / RUNTIME
Multiple execution runtimes
Works through Windows vision, a governed browser or official APIs. Desktop writes remain strictly single-threaded.
03 / MEMORY
Partitioned data memory
Stores business objects, conversations, files, tasks and evidence while isolating every tenant, skill and account.
04 / GUARD
Guard and recovery layer
Heartbeats, supervision, quotas, risk controls, recovery and human handoff keep the system safe in production.
Continuous operating loop
Every action begins with observation and ends with evidence.
The brain never tosses a task to a script and looks away. After every atomic action the runtime observes again and verifies; anomalies, risk signals or human input immediately alter the next step.
01
Observe
Read screens, pages, messages, files and system events.
02
Understand
Turn raw signals into contextual business facts.
03
Decide
Use goals, rules, quotas and risk to select the next step.
04
Act
Call an authorized tool for one minimal atomic action.
05
Verify
Use post-action evidence to confirm the outcome.
06
Supervise
Record, recover or hand off, then decide again.
↺CONTINUOUS LOOP
Unified capability base
AI that can work, expand and stay under enterprise control.
CORE CAPABILITIES06
CAP / 01
Unified task planning
Turns business intent into immutable task specifications bound to an employee, Skill, tool, account and policy.
CAP / 02
Hot-plug Skill Packs
Skills are independently entitled, versioned and loaded on demand—no employee rebuild required.
CAP / 03
Context and memory routing
Exposes only the minimum knowledge, memory and account context needed by the active task.
CAP / 04
Multi-runtime execution
Routes one task model across Windows vision, a governed browser and backend API workers.
CAP / 05
Policy, safety and handoff
Permissions, quotas, risk, approval and human control are rechecked before every write.
CAP / 06
Evidence and audit
Observations, actions, screenshots, file outcomes and anomalies form a complete evidence chain.
Global expansion · AI OPERATIONS
One AI brain across languages, time zones and global channels.
Product knowledge, brand rules and service standards stay governed at headquarters, while language, culture, channels and local policy load per market. Global operations do not need a fleet of disconnected bots—one AI employee can gain worldwide capabilities.
GLOBAL OPERATIONS / ONLINEUTC+8 → WORLD
HQ KNOWLEDGEHQ AI Brain
DTC site
Marketplaces
Global social
Worldwide support
24 / 7across time zones
Multilingualmeaning and brand aligned
One braingoverned knowledge and policy
Multilingual localization
More than literal translation: adapt content to brand voice, product truth and local expression, with review built in.
International growth and support
Connect DTC sites, marketplaces, social, email and CRM to handle leads, questions and after-sales coordination.
Follow-the-sun operations
Global events enter one task queue. AI handles bounded work first and hands judgment calls to the right regional team.
HUMAN + LOCAL POLICY
Language, culture and regulatory boundaries are configured per market; local people retain review and control over publishing, commitments, refunds and other high-risk actions.
Skill Pack marketplace
One employee. Many specialist roles, installed on demand.
A Skill Pack defines the work to be done; applications are tools. The same AI employee can serve domestic teams or load language, channel and local-policy context for global expansion.
First release
01Recruiting · Candidate operations
Message handlingCandidate screeningResume collectionResume scoringSmart follow-up
First release
02Support · Service desk
Intent detectionKnowledge retrievalSmart replyTicket routingHuman escalation
03Support · After-sales
Order lookupShipment trackingReturns policyCase routingException handling
04Operations · Cross-platform
Data captureSystem entryFile handlingStatus trackingDaily reports
First release
05Global · International growth
Market intelligenceMultilingual contentGlobal acquisitionWorldwide supportTime-zone coordination
06Finance · Document operations
Document OCRField validationSystem entryException routingAudit trail
Safety by design
01
One task
only one writer controls an interactive desktop at a time
02
Revocable
short-lived grants, leases and fencing tokens stop stale writes
03
Human first
human input or high-risk signals immediately take control
04
Traceable
every observation, action, outcome and handoff leaves evidence
High-risk actions require human approval. Captchas, risk controls and anomalies are never bypassed automatically.
Start from one real job
Not a feature list. An end-to-end work outcome.
RECRUITING / LIVECapability path
AI recruiting employee
Understands the role, handles unread messages, collects resumes, searches candidates and reports results—continuously, inside quota, schedule and handoff boundaries.
Closed loopobserve → decide → act → verify
GLOBAL SERVICE / NEXTCapability path
AI global support employee
Uses one governed product knowledge base to serve multiple languages, time zones and channels; refunds, complaints and local sensitivities go to regional teams.
Global coordinationDTC · marketplace · social · CRM
OPERATIONS / EXPANDCapability path
AI operations employee
Collects information, enters data and tracks status across browsers, files, Office and business systems, turning repetition into reusable Skill Packs.
Composableone employee keeps learning
Deploy and operateThe cloud brain decides.
The cloud brain decides.
Execution works where it is needed.
The cloud control plane manages enterprises, employees, skills, tasks, entitlements and audit. Execution can run on customer premises or governed compute sites, connected outbound without exposing enterprise desktops to the public internet.
Cloud control planePrivate executionOutbound secure linkHybrid deployment
CLOUD CONTROL PLANEUnified controltenants · employees · Skills · scheduling · audit
Visual runtime
Windows Agent · OCR · input · desktop apps
Structured runtime
governed browser · official API · webhook
Human handoff
approval · captcha · risk · recovery
Start your enterprise brain
Give AI one real job first.
Tell us the role, workflow, domestic and global channels, and tools. Together we will define the first Skill Packs, execution boundaries and verifiable success criteria.
sales@substantia.ai · Shanghai · Enterprise AI employee deployment